1. Introduction and what these terms do
1.1 Who we are
SeedLegals.com is a site, service and platform that provides document automation, cap table management, team agreements and other features relating to growing, running and funding a company. The site and platform is owned and the service is provided by SeedLegals Ltd (“SeedLegals”, “us” and “we” below), Company Number 10368887, a limited company registered in England and Wales and you will find us at our office address which is 2nd Floor, Lincoln House, 296-302, High Holborn, WC1V 7JH. You can find out our registered office address at Companies House.
SeedLegals is not a law firm and isn’t regulated as such. It’s important that you understand what this means in terms of the services we provide to you and the regulatory protections available to you. We have explained this in more detail in section 3 and we recommend you read the section carefully.
To contact us, please email email@example.com or use our chat support feature. We do not have an office telephone number but we are happy to engage with you via online video chat.
1.2 When these terms apply
If you sign up to our Platform or use our Services, you’ll be confirming that you intend to use the Platform and Services in the course of your business, craft, trade or profession and that you are a ‘trader’ and not a ‘consumer’ under UK consumer law. When you use the Services on behalf of a Company, then by accepting these Terms you confirm that you have sufficient authority to enter into a contract on the Company’s behalf and that you understand and agree that the Company will be our customer and not you personally. Even if you haven’t set up a company yet, you’ll be treated as a ‘trader’ and not a ‘consumer’ under consumer protection law when you sign up to our Platform or use our Services and, once you have set up your Company, any further instructions you give us will be from the Company and not you personally.
In the course of using the Platform and our Services, you will be able to share documents with third parties and give those parties access to certain parts of the Company’s profile on the Platform, which will allow those parties to view and sign documents, view the Company’s profile (e.g. the cap table and debt table, if you have given access), view the status of their options or details relating to their employment (if you have given them access to the Option Holder View or Employee View on the Platform) and contact our customer support on the Platform. For the avoidance of doubt, we act for and accept instructions solely from the Company and we do not act for any third party, including the Company’s founders, employees, consultants, investors, advisors or other affiliates.
IF YOU DO NOT ACCEPT OR AGREE WITH THESE TERMS YOU CANNOT USE THE PLATFORM OR OUR SERVICES. IF YOU HAVE PROCEEDED TO PAYMENT AND THEN COMMENCE USE OF THE SERVICES WE WILL DETERMINE THAT YOU HAVE ACCEPTED THESE TERMS IN FULL.
1.3 Terms subject to change
Please note that we may change, modify, add or remove sections of these Terms from time to time. We will post any changes to our Site by updating these Terms, but we may not make any separate publication about such changes, so please revisit these Terms every so often, because we assume that you agree with these Terms at all material times if you continue to use our Services.
These Terms were last updated on 4 August 2022.
2. Data Protection
2.1 It's your data
Your personal and company data is sensitive and entitled to protection. All rights, titles and interests in your data held in the SeedLegals platform are 100% yours. Any personal, company and user-generated information will only ever be uploaded voluntarily by you and you confirm that you have obtained the necessary consent and have given appropriate notices to lawfully upload any individual’s personal data to our platform for the duration and purposes of these Terms. We’ll never share or make your data or information available to anyone without your explicit permission (other than being legally required such as by a court order).
Your data is uploaded and downloaded over a secure connection, your credentials are encrypted and hashed. We don’t store (or even know) your password. Your company data and any Confidential Information you may upload to the platform is stored securely, and only people you’ve assigned as members of your team (in addition to any persons approved under term 2.4) can access your data, per the access permissions you assigned to those team members. We expect you to ensure that your team, particularly those you give Admin access to, have strong passwords, ideally different from their social network site logins.
2.2 Account creation
If you establish an account on the Platform, you are responsible for maintaining the confidentiality of your user ID and password, and you are responsible for all activities that occur under your password or user ID. You agree to: (i) log out from your account at the end of each session; and (ii) immediately notify us at firstname.lastname@example.org of any unauthorized use of your password or user ID or any other breach of security.
You are responsible for all content that you transmit or otherwise make available to our Site and Platform. Your access to and use of this Platform may be monitored, including but not limited to, for the purpose of identifying illegal or unauthorized activities.
2.3 Data collection
Subject to the confidentiality obligations created under these Terms (see below), you agree that we have the right to collect and analyse specific data points and other information gained from your company profile, settings and including but not limited to interactions with our team on our chat support. This covers, without limitation, information concerning your data and data derived therefrom, and we will be free (during and after the term hereof) to (i) use such information and data to improve and enhance the Site/Platform and for other development, diagnostic and corrective purposes in connection with the Site/Platform; and (ii) to disclose such data solely in aggregated or other de-identified form in connection with our business, for example, we could indicate that most early stage startups offer x% of their equity for £y. This is for the mutual benefit of all our users.
2.4 Granting ourselves access for customer support purposes
Occasionally you may contact us for customer support. It may be necessary for our team to access your company’s profile page for the purpose of assistance, to enable them to see what you are having an issue with or for them to inspect a document you have referred to. This will only happen with your implied consent to do so, such as during an active conversation between yourself and a team member on our live chat software or where it is necessary to answer a question you have asked them on email/chat support.
Once you have finished working with that team member, they will remove their access from your company’s profile. We also require our team members to regularly review the list of companies they have access to and to remove themselves from any company that they are not actively assisting to minimize the risk of any data breach.
Additionally, you also have the ability to remove our team members from your company’s profile at any time, so that only those who you have permitted to have access to your data has it.
2.5 Providing platform feedback
If you give us feedback on the Platform, for example recommendations for improvements or features, such feedback will be deemed non-confidential and non-proprietary and implementation of that feedback is owned by us and may become part of the Site or the Platform without compensation to you. We reserve all rights in and to the Platform unless we expressly state otherwise.
2.6 Phone, SMS and email contact
If phone numbers are provided along with other contact details you may or may not receive phone calls / SMS / emails from your account owner. You can opt-out of this contact by emailing us at email@example.com or by requesting so on our web chat.
2.7 Who is the controller and who is the processor
As part of providing the Site, the Platform and the Services to you, we will process personal data. We will do so either as a data controller (meaning, we decide the manner and purpose of the processing) or data processor (meaning, we process the data on your behalf and on your instructions) depending on the circumstances. In this clause, “personal data”, “data controller” and “data processor” have the meanings given to them in the Data Protection Act 2018 and the United Kingdom General Data Protection Regulation.
Both parties will comply with all applicable requirements of the United Kingdom General Data Protection Regulation, the Data Protection Act 2018 and all other mandatory data protections laws and regulations applicable in the United Kingdom from time to time (“Data Protection Legislation”). This clause 2 is in addition to, and does not relieve, remove or replace, a party’s obligations or rights under the Data Protection Legislation.
2.8 What data we will process on your behalf
When we act as a data processor on your behalf, we will carry out the processing activities below:
- Subject matter of the processing: the provision of the Site, the Platform and Services to you.
- Duration of the processing: starting on the date you provide the relevant personal data to us (for example by adding an employee’s details when you create an employment agreement on the platform, or when you send us an investor’s details through our live chat support or by email) until you either remove the relevant personal data from the platform or delete your account with SeedLegals.
- Nature and purpose of the processing: adding relevant personal details to the documents you create on the platform, for example employee’s details in employment agreement, and investors’ details in your cap table and agreements relating to funding rounds.
- Type of personal data involved: name, address, email address, salary or consultancy fees (founders, employees, consultants and advisors), job title and other details relating to employment or consultancy (founders, employees, consultants and advisors).
- Categories of data subject: you, the company’s founders, shareholders, directors, employees, consultants, advisors, affiliates and investors, depending on what documents you create on the Platform (if you don’t create employment agreements, we won’t process data relating to your employees).
2.9 We will only act on your documented instructions
We will only act on your documented instructions (including with regard to transfers of personal data to a third country or an international organisation) unless we are required by law to act without such instructions. You can provide us with your instructions by making selections and inputting information on the Platform, or when you communicate with us through our live chat support or by email.
If we are required by law to process personal data and don’t have your instructions to do so, we will notify you before we carry out the processing required by law (unless the law prohibits us from notifying you).
2.10 We will take steps to ensure data is processed securely
We have implemented appropriate technical and organisational measures to ensure we can securely process personal data. This includes measures to address the particular risks that are presented by processing, for example from accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to the personal data we process on your behalf. When implementing these measures, we will take into account:
- the state of technological development and the availability of relevant technology (for the purposes of Article 32(1) of the GDPR);
- the costs of implementation of any measures (which may include, where appropriate, pseudonymising and encrypting personal data, ensuring confidentiality, integrity, availability and resilience of our systems and services, ensuring that availability of and access to personal data can be restored in a timely manner after an incident, and regularly assessing and evaluating the effectiveness of the technical and organisational measures we have adopted);
- the nature, scope, context and purposes of processing; and
- the risks for the rights and freedoms of the data subjects.
2.11 Everyone who processes personal data is under a duty of confidence
We will ensure that everyone who has access to or processes personal data on your behalf agrees to keep the data confidential. This mainly includes SeedLegals employees who are subject to confidentiality obligations under their employment contracts. If we engage any third parties to process personal data on your behalf, we will ensure that they are subject to a duty of confidence before we share any personal data with them.
2.12 General authority to appoint sub-processors
By accepting these Terms, you authorise us to appoint third parties to process personal data as a sub-processor as we see fit. This clause will be deemed to be your general written authorisation under Article 28(2) of the GDPR. We will let you know if we plan to make any changes concerning the addition or replacement of any sub-processors before we make the change.
When we engage a sub-processor, we will ensure that we have a written contract in place with the sub-processor that sets out the same data protection obligations on the third party as are set out in this clause 2 (or substantially on that sub-processor’s standard terms of business), in particular providing sufficient guarantees to implement appropriate technical and organisational measures to ensure that the processing will meet the requirements of the relevant Data Protection Legislation.
If we appoint a sub-processor, we remain fully liable to you for the performance of the sub-processor’s data protection obligations.
2.13 International transfers
If we need to transfer any personal data outside the UK (for example, if our service providers store personal data on servers outside the UK) we will ensure that appropriate safeguards are in place to keep the data secure, and that effective legal remedies are available for data subjects, or that there is an ‘adequacy decision’ or ‘adequacy regulation’ (as defined in the Data Protection Act 2018). If we need to transfer any data, we will comply with our obligations under the relevant Data Protection Legislation to provide an adequate level of protection to any personal data that is transferred.
3. No Legal, Tax, Accounting or Financial Advice
3.1 We are neither a law firm nor a regulated entity
We are not a law firm and aren’t regulated as such. Law firms in England and Wales are authorised and regulated by the Solicitors Regulation Authority (“SRA”) and it’s important that you understand that we are not regulated or authorised by the SRA. This means we can’t provide services that are “reserved” to solicitors (or in some cases other authorised, regulated persons like barristers or licensed conveyancers), such as conducting litigation, conveyancing, probate activities, notarising or the administration of oaths. Our Platform and related Services only relate to non-contentious commercial matters and we don’t carry out any of the activities that can only be provided by regulated solicitors and law firms.
There are certain key differences in the regulatory protections that are available to you when you deal with a non-SRA regulated entity and it’s important that you understand that:
- you won’t be able to complain to the Solicitors’ Regulation Authority or Legal Ombudsman in respect of the services provided to you by SeedLegals;
- you won’t be able to apply for a grant to be made out of the Solicitors’ Compensation Fund managed by the Law Society;
- we aren’t required to take out compulsory professional indemnity insurance and aren’t subject to the SRA Minimum Terms and Conditions of Professional Indemnity Insurance; and
- our services aren’t covered by legal professional privilege, meaning that any communications between you and us could be produced as evidence in court proceedings if ordered by a court or other authority.
3.2 We don’t provide legal, tax, accounting or financial advice
The Platform and related Services constitute an online portal that provides information and access to a mix of industry standard, open-source, third party and proprietary documents, guides, templated forms, analytics and data, team administration and networking functionality, cap table modelling, and additional features to assist with the completion of tasks relating to company incorporation, funding rounds, option schemes and general company and team administration.
As you navigate through our Services and build documents on the Platform you will be guided by our ‘hints’ that help you choose the required data and in some instances, whether to include or not include a particular term. Of course, these choices may change as you negotiate with other stakeholders. These hints have been created to help you understand different terms and commercial decisions. Whilst sourced from experts and reflecting industry best practice, they are provided for general information only. They are not intended to amount to legal, tax, accounting or financial advice on which you should rely. If at any point you are still uncertain about your selection, you should obtain professional or specialist advice from independent legal, tax, accounting or financial advisors before taking or refraining from any action on the basis of those hints.
Likewise, as you navigate the Platform and use our Services you can communicate with our team on our live chat support. From time to time you will have certain questions you would like to receive our recommendation on. You may put your questions to our customer support team. We will try to provide you with an informed response based on our experience or direct you to a relevant resource. However, at no point does this information qualify as legal, tax, accounting or financial advice, nor should it be taken in substitution to such qualified professional advice. No lawyer-client relationship is created between you and the person answering your questions at any time, regardless of whether that person is an individual regulated by the SRA or not.
If your question can’t be fully answered by our customer support team, in some cases you may be put in contact with our in-house legal team to receive further guidance and information. Some members of our legal team are solicitors who are regulated by the SRA in their personal capacity, but it is important that you understand that this authorisation and regulation does not apply to SeedLegals as a company, to the Platform, the Services or to any work carried out by those members of our team who are not regulated by the SRA.
Any answers provided to you by SRA-regulated team members are provided for no additional fee as part of our customer support service. The responses you get via this service don’t qualify as legal advice and they are intended as general guidance to help you make informed choices on the Platform and make you aware of general legal considerations related to your query. If you remain uncertain you must verify the information that we provide with a qualified professional such as a qualified and regulated legal, tax, accounting or financial professional in your jurisdiction. If you do not know of a qualified and regulated person or firm, we can suggest to you a number of partner firms and professionals we know in your jurisdiction.
For the avoidance of doubt, by using the Platform and our Services, you agree that:
- You are solely responsible for the appropriate selections within any documents;
- The hint text, instructions and tutorials are created for a wide audience and may not suit your individual company’s needs, and may be out of date for your company’s needs at any given time;
- The documents available via the Platform may not fit your specific circumstances. You should make your own judgement on the suitability of any such materials to your or any third party’s circumstances, or obtain your own legal, tax, accounting or financial advice to review such materials before using them;
- The outcome of any application for tax relief completed using the Platform ultimately rests with HMRC and we will not be responsible for any application rejections or subsequent loss of tax relief. Related products include but are not limited to Advance Assurance and Compliance for the Seed Enterprise Investment Scheme and the Enterprise Investment Scheme, Enterprise Management Incentive options and R&D Tax Credits;
- We are not providing legal, tax, accounting, financial, investment brokerage or any other advice. The Platform, Site or our chat support should not be used as a substitute for advice from qualified legal, tax, accounting or financial professionals relevant to the jurisdiction in which you or your company are operating;
- Whilst we deny that any legal responsibility arises when you use the Platform or our Services, in the event we are wrong, we exclude all legal responsibility and costs for reliance placed by anyone on the Platform, our Services or information gained from our live chat support; and
- You understand and accept the differences in the regulatory protections that are available to you as outlined above.
Although we make reasonable efforts to update the information on the Platform, we make no representations, warranties or guarantees, whether express or implied, that the content on our Platform is accurate, complete or up to date.
3.3 Services in jurisdictions outside England & Wales
If your company is domiciled in a jurisdiction outside of England and Wales and you use the Platform or our Services, it is important that you understand we are not a regulated entity in any jurisdiction and are not authorised or regulated by any relevant professional regulatory body in your jurisdiction. There may be differences in the regulatory protections that are available to you when you deal with an unregulated entity and it’s important that you understand that you may not have the same regulatory protections as you would have if you engaged an authorised lawyer and/or regulated law firm in your jurisdiction.
SeedLegals’ services outside of England & Wales are subject to the rules and regulations of the relevant jurisdiction. We may employ lawyers who are authorised or regulated outside of England and Wales, but it does not mean SeedLegals (and/or any of their employees) provide legal services in such jurisdiction. Any reference in these Terms of Service to “solicitors” means solicitors qualified to practise law in England and Wales and authorised and regulated by the SRA.
6. Proprietary rights
We own and retain all right, title and interest in and to (a) the Services and Platform, all improvements, enhancements or modifications thereto, (b) any software, applications, inventions or other technology developed in connection with our Services or support or the Platform, and (c) all intellectual property rights related to any of the foregoing, including but not limited to all text, published material, document creation “flow”, sound, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, artwork and computer code, including but not limited to the design, structure, selection, coordination, expression, and “look and feel” of the Platform and any related Services. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You will own all right, title and interest in and to your personal data and Confidential Information.
No rights or licenses are granted except as expressly set forth herein.
7. Payment of fees
7.1 General payment information
You will pay us the fees together with any VAT described for each Service you subscribe for or purchase in accordance with these Terms (the “Fees”). Full details on our pricing page can be found here.
We reserve the right to change the Fees or applicable charges and to institute new charges and Fees at the end of the Service Term (defined below) or then‑current renewal term upon prior notice to you, which may be sent by email.
For subscriptions or purchases made on the Platform, payment is due on the terms applicable to that subscription or purchase as displayed at the point of purchase. For example, some of our products will ask you to “unlock” them before you can access them. In order to “unlock” those products you will need to enter valid payment details and pay immediately to use the product. For purchases that are invoiced by SeedLegals, payment is due on the invoice date. Unpaid amounts may result in termination of Service.
You will be responsible for all taxes associated with your use of Services that are attributable or due by you. If an applicable tax authority requires us to pay any taxes that should have been payable by you, we will advise you in writing, and you will promptly reimburse us for the amounts paid.
7.2 Additional fees
If your use of the Services requires the payment of additional fees, you agree to pay the additional fees in the manner provided herein. This may happen where you “unlock” a funding round at a certain price, but then as you proceed through the round, gain more interest from investors, causing the round size, and as a result our fee, to increase. In that situation, we will invoice you for the difference in the fee.
Except as otherwise provided, payment for invoices is due within 30 days of your receipt of the applicable invoice.
If payment is not received by the due date, we reserve the right to, in addition to taking any other action at law or equity, to (i) charge interest on past due amounts at the rate set by The Late Payment of Commercial Debts (Interest) Act 1998 and to charge all expenses of recovery (including reasonable legal fees), (ii) suspend your access to the Services until overdue amounts are paid in full, including any interest assessed on the overdue amounts, and (iii) terminate our agreement.
7.4 Subscription services
When you first sign up to the Platform, you will receive 7-day free access to one of our subscription products, which will constitute the initial Service Term. You will not be charged any Fees for that product for those first 7 days. Thereafter, you will not be charged any Fees until you choose to manually subscribe for the product you received a free trial for, or subscribe for one of our other products for the first time.
If after your free trial expires you choose to subscribe for a subscription product, the Service Term will be renewed by 30 days (if you choose a Monthly plan) or 1 year (if you choose an Annual plan) for our subscription products, and that Service Term will be automatically renewed and you will continue to be charged Fees for the subscription, on a monthly (if you’re on a Monthly plan) or annual (if you’re on an Annual plan) basis for so long as you continue to subscribe for each subscription product and so long as the payment details attached to your company remain valid.
You can switch to an annual subscription term at any time. Annual subscriptions can be upgraded, downgraded or cancelled on the anniversary of the commencement of that annual subscription.
As such, if we do decide to change the Fees or institute new charges for our subscription products that you are currently subscribed to, we will not impose those new Fees on you without advanced prior written notice and we will allow you to choose whether to continue using our subscription products on the revised prices before we begin charging you at the new price.
7.5 One-off products
Other products, such as our funding round, advance assurance product and our EMI options package are purchased on a one-off basis. Once purchased, you will have unlimited access to that product for so long as you have a valid subscription to the relevant subscription package that the product relates to.
When you purchase a one-off product, whether you use one, or all of the documents included in the particular product, you are nevertheless liable to pay us the Fees in full for that product.
Paragraphs 7.3-7.5 are subject to any promotional offers we may make from time to time. For example, we may be inclined to offer discounted Fees for our subscription products. If we do that, we reserve the right to start charging you Fees at the standard non-promotional advertised price on our Site after the promotional period ends.
All payments you make are, subject to clause 9.5, non-cancellable and non-refundable.
We will not provide our documents or products to you to inspect or review before you decide to purchase. We encourage you to ask for a web demonstration given by one of our team members who can show you over screen sharing software what any given product contains and how our Services work. We also have internet tutorials on our Site that can provide more insight into the product or Service you are thinking about purchasing.
If we in our sole discretion refund any Fees you have paid and later discover that you have created, downloaded and/or used a document from the Platform, whether in a modified form or not, we will invoice you for the cost of the document and you will be liable to pay our Fees in full.
7.8 Incorrect bills
If you believe that we have billed you incorrectly you must contact us no later than 7 days after the invoice in which the error or problem appeared. Inquiries should be directed to our customer support department using our chat support feature.
8. Term and termination
8.1 Term of agreement
Subject to earlier termination as provided below, our agreement under these Terms is for the Service Term specified in the plan you signed up for. Upon expiry, the plan may auto-renew (if applicable) in accordance with clause 7.4 above).
8.2 Termination rights
In addition to any other remedy, either party may also terminate our agreement under these Terms upon thirty (30) days’ notice.
We may terminate our agreement with you with immediate effect for a material breach of these Terms or for any other reason, at our own discretion. You will pay in full for the Services that you contracted for. For a reasonable amount of time following any termination, you will be able to access and save your documents and data upon request.
We will continue storing your documents and data for a reasonable amount of time following non-renewal of your subscription so that you can continue where you left off once you choose to re-subscribe, but we do not guarantee that we will store this data forever and will not be held responsible or assume any liability for its deletion. As such, we recommend you download your documents and data before your decision not to renew your subscriptions so you have your own copy of that information should you need them outside of being a SeedLegals subscriber.
Some of the terms in our agreement will continue to be enforceable, even after termination including, without limitation, the right to be paid, confidentiality obligations, warranty disclaimers, and limitations of liability.
8.3 Effect of choosing not to renew your subscription service term
If you choose not to renew your subscription or you unsubscribe, you will be unable to access documentation that you have created and your cap table until you re-subscribe for the relevant subscription service. In that case, this agreement will terminate on the last day of your active subscription. You can re-subscribe at any time and, if you do so, a new agreement will come into effect between us based on our terms of service in effect at that time.
Unless you request deletion of personal data under clause 2.15, your documents and data will be stored by us for a reasonable amount of time following non-renewal of your subscription so that you can continue where you left off once you choose to re-subscribe, but we do not guarantee that we will store this data forever and will not be held responsible or assume any liability for its deletion. As such, we recommend you download your documents and data before your decision not to renew your subscriptions so you have your own copy of that information should you need them outside of being a SeedLegals subscriber.
9. Representations & warranties
By entering into an agreement under these Terms on behalf of a company or other legal entity, you represent that you have the appropriate authority to bind such entity and its affiliates to these Terms. In which case the terms “you”, “your” and “user” shall refer to such entity and its affiliates. If you do not have such authority, or if you do not agree with the Terms, you must not accept any agreement under these Terms and may not use the Platform or our Services.
9.2 Appropriate use
You confirm that:
- you are over 18 years of age;
- are only using the Platform for your own personal use or as a person with appropriate authority on behalf of a company or other legal entity;
- that you comply with all applicable laws, rules, regulations and court orders; and
- that you adhere to all our published policies then in effect.
Should you not be able to confirm the above you must stop using the Platform and our Services immediately.
You warrant that you will not, directly or indirectly:
- reverse engineer, decompile, disassemble or otherwise attempt to discover the source code, object code or underlying structure, ideas, know-how or algorithms relevant to the Services or any software, documentation or data related to the Services (“Software”);
- modify, translate, or create derivative works based on the Services or any Software (except to the extent expressly permitted by us or authorized within the Services);
- use the Services or any Software for time-sharing or service bureau purposes or otherwise for the benefit of a third party;
- introduce or permit the introduction of any virus into our IT systems;
- access all or any part of our Platform or Services in order to build a product or service which competes with us; or
- remove any proprietary notices or labels.
9.4 Our license to you to allow you to use our materials
With respect to any contracts, documentation, forms, funding agreements, or any other material obtained through, exported, or created for you by the SeedLegals Site or Service (the “Materials”), we hereby grant you a non-exclusive, non-transferable, non-sublicensable license to use such Materials only in connection with the Services.
9.5 Our indemnity to you
We will indemnify you and hold you harmless against any claims by third parties resulting from any alleged infringement by the Service of any UK patent or misappropriation of any trade secret, provided we are promptly notified of any and all threats, claims and proceedings related thereto and given reasonable assistance and the opportunity to assume sole control over defence and/or settlement; We will not be responsible for any settlement we do not approve in writing.
The foregoing obligations do not apply with respect to portions or components of the Service (i) not supplied by us, (ii) made in whole or in part in accordance with your specifications, (iii) that are modified after delivery by us, (iv) combined with other products, processes or materials where the alleged infringement relates to such combination, (v) where we continue allegedly infringing activity after being notified thereof or after being informed of modifications that would have avoided the alleged infringement, or (vi) where your use of the Service is not strictly in accordance with these Terms.
If, due to a claim of infringement, the Services are held by a court of competent jurisdiction to be or are believed by us to be infringing, we may, at our option and expense (a) replace or modify the Service to be non-infringing, provided that such modification or replacement contains substantially similar features and functionality, (b) obtain for you a license to continue using the Service, or (c) if neither of the foregoing is commercially practicable, terminate our agreement under these Terms and your rights hereunder and provide you a refund of any prepaid, unused fees for the Service.
9.6 Your indemnity to us
You hereby agree to indemnify and hold us harmless against any damages, losses, liabilities, settlements and expenses (including without limitation costs and attorneys’ fees) in connection with any claim or action howsoever arising as a result of an alleged violation of these Terms or otherwise from a User’s use of the Materials or Services.
You further agree to indemnify and hold us harmless against any damages, losses, liabilities, settlements and expenses (including without limitation costs and attorneys’ fees) in connection with any claim or action howsoever arising as a result of your failure to observe your obligations under the Data Protection Legislation (including but not limited to, providing any required notices to and obtaining any required consents from data subjects) or arising as a result of us complying with any documented instructions you give us.
10. Disclaimers & limitation of liability
10.1 Limitation of liability
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our team and for fraud or fraudulent misrepresentation.
NOTWITHSTANDING ANYTHING TO THE CONTRARY, WE AND OUR OFFICERS, AFFILIATES, REPRESENTATIVES, CONTRACTORS AND EMPLOYEES WILL NOT BE RESPONSIBLE OR LIABLE WITH RESPECT TO ANY SUBJECT MATTER OF THESE TERMS RELATED THERETO UNDER ANY CONTRACT, NEGLIGENCE, STRICT LIABILITY OR OTHER THEORY OF LIABILITY:
(A) FOR USE OF THE PLATFORM, SERVICES OR FOR ERROR OR INTERRUPTION OF USE OF THE PLATFORM OR SERVICES;
(B) FOR LOSS OR INACCURACY OR CORRUPTION OF DATA OR COST OF PROCUREMENT OF SUBSTITUTE GOODS, SERVICES OR TECHNOLOGY OR LOSS OF BUSINESS;
(C) FOR ANY INDIRECT, EXEMPLARY, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES;
(D) FOR ANY MATTER BEYOND OUR REASONABLE CONTROL; OR
(E) FOR ANY AMOUNTS THAT, TOGETHER WITH AMOUNTS ASSOCIATED WITH ALL OTHER CLAIMS, EXCEED THE FEES PAID BY YOU TO US FOR THE SERVICES UNDER THESE TERMS IN THE 12 MONTHS PRIOR TO THE ACT THAT GAVE RISE TO THE LIABILITY, IN EACH CASE, WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
10.2 Allocation of risk
These Terms fairly allocate the risks between us, on the one hand, and you on the other. You acknowledge and agree that the pricing of our Services reflects this allocation of risk and the limitation of liability specified herein and that we would not enter into this agreement without such allocation and limitation.
10.3 Cannot guarantee uninterrupted service
Whilst we do not guarantee that our Platform or any Services available through it will always be available or be uninterrupted or error free, we will use reasonable efforts consistent with prevailing industry standards to maintain the Platform in a manner which minimises errors and interruptions in the Platform and our Services. We will perform Platform updates in a professional and workmanlike manner. The Platform may be temporarily unavailable for scheduled maintenance or for unscheduled emergency maintenance or because of other causes beyond our reasonable control, but we will use reasonable efforts to communicate this via social media channels or on our Site, and we will aim to provide (where possible) an estimated time by which the Platform and Site will resume their normal service.
10.4 Disclaimer of warranties
EXCEPT AS EXPRESSLY PROVIDED HEREIN, NEITHER PARTY MAKES ANY WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, AND EACH PARTY SPECIFICALLY DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING, COURSE OF PERFORMANCE OR USE OF TRADE TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW. OUR SERVICES ARE PROVIDED TO YOU STRICTLY ON AN “AS IS” BASIS. WE SHALL HAVE NO RESPONSIBILITY FOR DETERMINING THAT YOUR PROPOSED USE OF OUR PLATFORM OR SERVICES COMPLIES WITH APPLICABLE LAWS AND REGULATIONS IN YOUR JURISDICTION(S). YOU ACKNOWLEDGE AND AGREE, THAT NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, PROVIDED BY US WILL CREATE ANY WARRANTY OR CONDITION NOT EXPRESSLY STATED IN THIS AGREEMENT.
10.5 No claims against individuals
You agree to bring any claim (including negligence) in connection with any of the Services only against us, and not against any individual, however described.
If you are reading this section you are probably unhappy. So, first things first, we are sorry.
We want all of our users to have a fantastic experience when using SeedLegals, so when we hear that we have not provided a service to that standard, we want to do all that we can to make things right.
We hope that most matters can be resolved either through our intercom chat support, or through an email or video-chat conversations with one of the members of our team.
However, we appreciate that some matters sometimes require further escalation. That is what this section is for.
Should you find that you need to make a complaint, we can assure you that it will be addressed swiftly, fairly and efficiently, so that we can find a resolution as quickly as possible.
If you have a complaint, we ask that you do the following:
- Write an email addressed to firstname.lastname@example.org
- Enter the subject line: “I have a complaint” and add your company name (or the account that complaint relates to on the platform)
- In the body of the email, please describe as much as possible the nature of the complaint, including when the issue happened and who you had been dealing with in our team
After you send your complaint email, you will receive an acknowledgement email from us within 7 business days.
A senior member of our organisation will review the complaint and will respond within a few days (no later than 7 business days from your acknowledgement email). This initial response may offer a resolution or may begin a dialogue in an attempt to reach the best possible outcome.
If your complaint concerns a member of our legal team who is authorised and regulated by the SRA, (a) that you have directly interacted with on a matter, and (b) one of the legal team members have confirmed that we will be either jointly or solely looking after this matter, and we haven’t been able to resolve your complaint within 8 weeks, you may have a right to complain to the Legal Ombudsman. The Legal Ombudsman investigates complaints about service issues with lawyers, so you can complain about an individual solicitor but cannot complain about SeedLegals. Before approaching the Legal Ombudsman with your complaint, you must try to let us resolve it first.
If you would like more information about this service, including the time limits for taking a case to them, please contact the Legal Ombudsman directly. You can find out more about their service by visiting www.legalombudsman.org.uk or contacting them on 0300 555 0333.
You agree that any violation by you of these Terms will constitute an unlawful and unfair business practice, and will cause irreparable harm to us, for which monetary damages would be inadequate, and you consent to us obtaining any injunctive or equitable relief that we deem necessary or appropriate in such circumstances. These remedies are in addition to any other remedies we may have at law or in equity. The failure by us to enforce any provision in these Terms will not constitute or be construed as a waiver of such provision or of the right to enforce it at a later time.
If any reference in these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect and enforceable.
Our agreement under these Terms is not assignable, transferable or sublicensable by you except with our prior written consent. We may transfer and assign any of our rights and obligations under these Terms without consent. Our agreement under these Terms is the complete and exclusive statement of the mutual understanding of the parties and supersedes and cancels all previous written and oral agreements, communications and other understandings relating to the subject matter of these Terms, and that all waivers and modifications must be in writing signed by both parties, except as otherwise provided herein.
No agency, partnership, joint venture, or employment is created as a result of our agreement under these Terms and you do not have any authority of any kind to bind us in any respect whatsoever. In any action or proceeding to enforce rights under these Terms, the prevailing party will be entitled to recover costs and legal fees.
All notices under these Terms will be deemed to have been duly given when received, or if transmitted by email, the day after it is sent.
Our agreement under these Terms will be governed by the laws of England and Wales and we both agree to the exclusive jurisdiction of the courts of England and Wales.